Shipping Policy

Shipping Policy for Our Rainbow Hearts

1. Processing Time:

• Orders will be processed within 1-3 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been processed.

2. Shipping Methods:

• We use Royal Mail for shipping.

3. Shipping Rates:

• Shipping costs for shipments to the EU and international countries will be calculated at checkout.

4. Shipments to EU:

• For shipments to the European Union (EU), shipping is by Royal Mail. We will complete the customs declaration form on your behalf. However, please note that all EU customers are responsible for customs fees, clearance fees, and VAT (Value Added Tax) associated with the importation of goods. These fees will be determined by the customs authorities in the destination country.

5. Shipments to International Countries:

• For shipments to international countries outside the EU and UK, shipping is by Royal Mail. All international customers are responsible for customs fees, clearance fees, and VAT (Value Added Tax) associated with the importation of goods. These fees will be determined by the customs authorities in the destination country.

6. Order Tracking:

• Once your order has been shipped, you will receive a tracking number via email. You can track your order using the provided tracking information on our website or the Royal Mail website.

7. Delivery Delays:

• Our Rainbow Hearts is not responsible for any delays caused by Royal Mail or due to unforeseen circumstances, such as weather conditions, customs issues, or other external factors beyond our control.

8. Shipping Restrictions:

• Some items may be subject to shipping restrictions due to their materials or legal considerations. We reserve the right to cancel an order if it violates shipping restrictions, and a full refund will be provided.

9. Shipping Insurance:

• Optional shipping insurance is not available at this time.

10. Missing or Lost Packages:

• In the event that your package is lost or goes missing, please contact our customer service at [hello@ourrainbowhearts.com], and we will assist you in resolving the issue.

11. Contact Information:

• If you have any questions about our shipping policy, please contact us at [hello@ourrainbowhearts.com].

Note:

• The shipping policy is subject to change without notice. Please review it periodically for any updates.