Terms & Conditions

Terms and conditions governing the supply of goods through the Our Rainbow Hearts online store (ourrainbowhearts.com). These Terms and Conditions shall be binding on all contracts entered into with Our Rainbow Hearts (“Our Rainbow Hearts,” “we,” “our,” or “us”). By placing an order with us, you acknowledge and accept these Terms and Conditions. If you do not agree with these Terms and Conditions in full, you are not authorized to access the contents of this website and must discontinue its use immediately.

By visiting our site and making a purchase, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms & Conditions”), including any additional terms and conditions and policies referenced herein or available by hyperlink. These Terms of Service apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

Please carefully read these Terms of Service before accessing or using our website. Your access to the website or use of any services signifies your agreement to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

Our online store is hosted on Shopify, which provides us with the e-commerce platform to sell our products and services.

 

 

ACCESS TO THE SITE AND CHANGES

Our website is subject to regular changes, and temporary access is granted. We strive to update the site regularly and may alter the content, including product details and pricing, without prior notice. We reserve the right to suspend access to the site or close it indefinitely if necessary. Material on our site may become outdated, and we are not obligated to update it. You are responsible for ensuring that all individuals accessing our site through your Internet connection are aware of these terms and comply with them.

 

A. EVENTS

If you do not agree to the events terms of use and our privacy policy, or you are under 18 years of age, please do not use the Site or attempt to book an event. Upon our request you agree to sign to a non-electric version of this agreement.

A. 1. MINIMUM NUMBERS, LATE ARRIVALS AND VENUE RULES

(a) We guarantee a minimum of 6 people at any queer mixer event. If you meet less than 6 people at any one event, you may be offered a complimentary ticket to another queer mixer event. If the price of another event is higher you will need to pay the difference. No refunds will be granted. Our host has the discretion to call an event off in extreme circumstances when an event is not viable. If you choose to leave an event which goes ahead as planned you are not eligible for a refund or rebook regardless of the circumstances.

(b) Some social events such as wine tasting, walks, pub crawls, bowling, tours require a minimum of 12 guests to go ahead. If the minimum is not met you will be offered a half price to another social event, or a free ticket to queer mixer event.

(c) If you arrive late for an event, entry will not be guaranteed, and all late arrivals will be permitted to join the event at the host's discretion. If you are late, and admittance is denied by the host who will act reasonably and in the best interest of the group of attendees as a whole, you are not eligible for any credit or refund. We consider a late arrival to mean any attendee who arrives later than 10 minutes prior to the event's listed start time. Attendance on time is essential to allow you to sign in and get a drink before the event starts.

(d) Venues have their own requirements such as dress code and ID checks. Booking an event is no guarantee that a venue will allow you to enter the premises if you are in breach of any venue code of conduct, dress code, or fail to provide ID if so requested by the venue. Guests are encouraged to check venue websites directly for accuracy. As a general rule we recommend smart/casual attire. Do not wear sneakers/tracksuits or football colours. Many venues operate a 'no ID, no entry policy'. This is not to verify ages but as a general security policy, particularly with venues operating a late licence. This means that we ask all guests to bring ID. This applied whether you look 20 or 60! Please follow venue guidelines and if you are turned away from a venue for not being able to provide ID or are dressed in appropriate attire, no refunds/credits will be issued.

A.2. EVENT CANCELLATION

(a) When you book an event you must supply a daytime telephone number or mobile phone number. Your booking is considered to be confirmed when payment has been processed and shows as such on your confirmation screen during the booking process. You should print this page for your records. A copy of your booking confirmation will usually be sent by email for your records, although this is sometimes caught by email filters, or for any other reason, delayed/not sent on our behalf, therefore it is essential that you do not rely on the booking confirmation email as proof of your booking.

(b) If you want to change the event you attend, provided you let us know a minimum of seven working days before the event, we will move you to another event free of charge or refund you less a £5 per ticket administration charge. Between 1 and 5 working days before an event no refunds are possible, however, we will move you to another event for a £7 per ticket administration fee

(c) If you let us know less than 24 hours before an event you can send a friend (of the same gender and within the event age range if any applies to your event) in your place for no additional charge. We cannot move you to another event with lesss than 1 working day's notice. However, do please let us know if you are unable to attend, for whatever reason as imbalanced numbers spoil our events for other people attending.

(d) For logistical reasons we are not able to refund any New Years Eve tickets although you can send someone in your place provided you contact us at least 24 hours in advance.

(e) To move to a different event or send a friend in your place please call us or send us a Whatsapp messaage during office hours (10-6pm Monday to Friday) on 07732418865 (local call rate). All requests for refunds must be in writing. In such circumstances, when you cancel, refunds are granted entirely at our discretion, there is not legal requirements for us to issue refunds in the event that you change your mind or you cancel your attendance.

(f)Each of our events are based on a minimum number of attendees and we reserve the right to cancel an event if such numbers are not reached. You will then have the choice of booking an alternative event with us at the appropriate additional cost or reduction (depending on the cost of the event), or a full refund. You will be informed of the cancellation by email and Whatsapp Message using the contact details that you provide when you book an event. It is the member's responsibility to provide correct contact info. No third party costs will be covered if a member turns up to a cancelled events. This includes but is not limited to; travel costs, accommodation, child care costs. Refunds are issued via the original method of payment - for example if you paid by credit card, funds will be refunded onto that same credit card. Refunds will typically take 3-10 working days for the refund amount to reach you.

(g) If your event is cancelled and you choose to rebook another event with us, normal T&Cs will apply for this new booking. This means if you wish to cancel your place later on, we require a minimum of 24 hours to move you to another event with a £5 rebook fee. More than 5 days' notice is required to request a refund.

(h) Cancellation may be necessary in exceptional circumstances and we reserve the right in our absoulte discretion to cancel your event. If this occurs: (i) we will use reasonable endeavours to contact you, but will not be liable for any transportation or other costs incurred by people who arrive at a cancelled event; (ii) you will be offered an alternative event of comparable standard (if available) together with a refund of any price difference or a full and prompt refund of all monies you have paid. Circumstances outside of your control include but are not limited to war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions. If cancellations or curtailment of your event occurs as a result of circumstances beyond our control, the consequences of which you could not have been avoided even with all due care, we will not pay any compensation, nor be responsible for any costs or events incurred by you as a result.

A.3. PROMOTIONAL MATERIALS

We reserve the right to invite media to attend events or to take our own promotional photographs, videos and other media at events.By attending an event you grant to us a world wide royalty free, sub-licensable, perpetual licence to use, distribute, broad, adapt, modify your image or any likeness to your image for any commercial purpose. All rights in such media will vest in the creator and you waive all intellectual property rights or moral rights arising from use of your image or likeness.

 

A.4. MEETING NEW PEOPLE AT OUR EVENTS

(a) As a registered participant of an event you understand that we offer an opportunity for meeting new people but you cannot guarantee that any participant will successfully match with another participant. We also do not guarantee that any successful match between two participants at one of our events will lead to a successful date subsequently.

 

(b) We aim to give single people a chance to meet one another in a safe and relaxed environment. However, we are not a matchmaking service and do not verify the personal details of those participating in our events.

(c) You are advised to choose your event category carefully and should always be aware that we do not conduct any form of background checks on any attendee, including but not limited to any form of verification of a person's identity, profession, education, marital status or criminal background. Therefore, for example, if you attend a single queer graduate professionals mixer event, you must satisfy yourself as to that person's credentials, as we do not.

(d) It is up to you to verify personal information to your own satisfaction and we recommend that you do so. Please approach any contact with participants at one of our events with the same caution you would undertake when meeting other people you do not know.

(e) If you are more than 2 years over/under the age range for a specific event then we would advise you to choose a more suitable event for your age. Please respect that other guests attending the event will be expecting to meet people within the specified age range. If you do book an event where you are more than 2 years older than the specified range, we will offer you to move to a more suitable age group at no additional cost. You will not be offered a refund, so please choose carefully.

A.5. LIMITATION OF LIABILITY

(a) By registering for any of our events, you agree that neither us nor our associates, affiliates, parent company or subsidiaries (together with our directors, employees, consultants, contractors, agents and representatives of each of the foregoing) are liable for any damages, direct or indirect, that may arise from using our services unless resulting from our breach of contract or negligences. This includes any damages, without limitation, arising out of communicating with other participants registered with us.

(b) We are not in any way liable for any third party costs that may incur in attending or attempting to attend an event including but not limited to any transport or hotel costs that you choose to incur.

A.6. VENUE AND TIMING CHANGES TO EVENTS & ACCESS TO VENUES

(a) We reserve the right to change venue and timings of events. We will attempt to give you as much notice as possible prior to any change. Venues are subject to change and no refunds will be given for venue changes. The closest available venue which is suitable will be used as a replacement. If the venue is unusually far from the original event, credits/refunds will be issued on an individual basis at the Event Manager's discretion.

(b) We aim to ensure that all members are equally included in events, however some venues may not provide full, or limited, access for our disabled members. Please contact us in advance of the event to ensure that we can take appropriate steps to allow you to enjoy the event, or, if the venue is limited in the adjustments that can be made, we will offer to help you attend another event at a more suitable venue. Please note that if you do not contact us, and require special assistance, our hosts will be limited in any alterations they can make on the day of the event due to the detailed planning that is required for all events. Please contact us in advance to ensure we can take all reasonable steps for your benefit.

B. PHYSICAL PRODUCTS

B.1 CONTRACT

No contract exists between you and Our Rainbow Hearts for the sale of any product until Our Rainbow Hearts confirms your order with a confirmation email, and full payment is processed from your credit/debit card or via Paypal. Our acceptance of your order establishes a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts.

Our Rainbow Hearts reserves the right to decline your order if we cannot obtain payment authorization, if shipping restrictions apply, if the ordered item fails to meet our quality control standards and is withdrawn or out of stock, or if there is an error in pricing or content. We may also refuse service or process a transaction for any reason at our sole discretion. We will not be liable for any indirect or consequential loss, damage, or expenses arising from not accepting your order, and we shall have no liability other than refunding the amount paid for the goods.

B.2. PAYMENT

By making a purchase on this site, you confirm that the credit/debit card used belongs to you or that you have explicit authorization from the account/card owner. All credit/debit card transactions are subject to validation checks and authorization by the card issuer. We are not liable for any delay or non-delivery if the issuer refuses to authorize payment. Payment can be made through your credit/debit card linked to you, or any other methods advertised on our website.

All credit/debit card transactions on this site are processed using a secure online payment gateway that encrypts card details in a secure host environment.

The prices for ordered goods are as displayed on our website in GBP (UK Pounds). Prices include UK VAT, and delivery charges will be transparently displayed and included in the total cost.

B.3. ORDER CANCELLATION

Unless you cancel your order within 5 working days after full payment, the contract between you and Our Rainbow Hearts will be completed when the goods are dispatched.

To cancel the contract, notify us by email here with the subject heading ‘Cancellation,’ providing your order number and address. Returns after the 5-day period will be at Our Rainbow Hearts' discretion.

B.4. DEFECTIVE AND DAMAGED ITEMS

Upon receiving the goods, open all parcels immediately in the presence of the courier to verify that the contents are untampered and undamaged. Failure to do so may affect our ability to claim against the courier or insurers. If an item is defective, damaged, or not as ordered, contact us here within 5 working days. We will assist in resolving the issue by replacing the faulty item upon its return by post. The return address will be confirmed in writing after you report the fault.

B.5. REFUNDS AND EXCHANGES

If you are dissatisfied with your order, contact us here.

Each piece of Our Rainbow Hearts jewelry is made to order, and we cannot offer a refund unless the item is faulty. In certain circumstances, an exchange for another piece may be possible.

More information about our refund policy is available [here](insert link).

Upon receipt of items, the Paypal account, credit, or debit card originally used for the purchase will be credited with the cost of the goods minus the delivery charges (exceptions may apply). We will process your refund within 48 hours, and your credit card company may take 4-7 working days to credit your account.

B.6. PROMOTIONAL SAMPLES

Product samples lent by Our Rainbow Hearts for promotional material, editorial use, photography, or any other reason will be charged in full if not returned in perfect condition. Samples must be returned within 7 working days from receipt, unless otherwise agreed in writing.

B.7. INTELLECTUAL PROPERTY

The entire content of this website, including jewelry designs, photographs, logo, copyright, trademarks, and other intellectual property rights, including the use of the name Our Rainbow Hearts or Our Rainbow Hearts Jewelry, is the exclusive property of Our Rainbow Hearts. You may store, print, and display the content for personal use and draw the attention of others within your organization to material on our site. You are not allowed to publish, manipulate, distribute, or reproduce the content in any format for business or commercial purposes. Use of this service implies your agreement not to undermine the integrity of this website.

CHANGES TO TERMS & CONDITIONS

The most current version of the Terms & Conditions can be reviewed on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to periodically check our website for changes. Continued use of our website or the Service after changes to these Terms of Service constitutes acceptance of those changes.

AGREEMENT

These terms and conditions represent the entire agreement between you and Our Rainbow Hearts regarding the sale, purchase, and use of the goods. They supersede any previous agreement or understanding on the subject matter. No variation of these terms and conditions is binding unless agreed upon in writing.

CONTACT INFORMATION

For any questions about these Terms & Conditions, please contact us at hello@ourrainbowhearts.com.