Terms & Conditions

Terms and conditions governing the supply of goods through the Our Rainbow Hearts online store (ourrainbowhearts.com). These Terms and Conditions shall be binding on all contracts entered into with Our Rainbow Hearts (“Our Rainbow Hearts,” “we,” “our,” or “us”). By placing an order with us, you acknowledge and accept these Terms and Conditions. If you do not agree with these Terms and Conditions in full, you are not authorized to access the contents of this website and must discontinue its use immediately.

By visiting our site and making a purchase, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms & Conditions”), including any additional terms and conditions and policies referenced herein or available by hyperlink. These Terms of Service apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

Please carefully read these Terms of Service before accessing or using our website. Your access to the website or use of any services signifies your agreement to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

Our online store is hosted on Shopify, which provides us with the e-commerce platform to sell our products and services.

ACCESS TO THE SITE AND CHANGES

Our website is subject to regular changes, and temporary access is granted. We strive to update the site regularly and may alter the content, including product details and pricing, without prior notice. We reserve the right to suspend access to the site or close it indefinitely if necessary. Material on our site may become outdated, and we are not obligated to update it. You are responsible for ensuring that all individuals accessing our site through your Internet connection are aware of these terms and comply with them.

CONTRACT

No contract exists between you and Our Rainbow Hearts for the sale of any product until Our Rainbow Hearts confirms your order with a confirmation email, and full payment is processed from your credit/debit card or via Paypal. Our acceptance of your order establishes a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts.

Our Rainbow Hearts reserves the right to decline your order if we cannot obtain payment authorization, if shipping restrictions apply, if the ordered item fails to meet our quality control standards and is withdrawn or out of stock, or if there is an error in pricing or content. We may also refuse service or process a transaction for any reason at our sole discretion. We will not be liable for any indirect or consequential loss, damage, or expenses arising from not accepting your order, and we shall have no liability other than refunding the amount paid for the goods.

PAYMENT

By making a purchase on this site, you confirm that the Paypal account or credit/debit card used belongs to you or that you have explicit authorization from the account/card owner. All credit/debit card transactions are subject to validation checks and authorization by the card issuer. We are not liable for any delay or non-delivery if the issuer refuses to authorize payment. Payment can be made through Paypal or via your credit/debit card linked to your Paypal account, or any other methods advertised on our website.

All credit/debit card transactions on this site are processed using Pay Pal, a secure online payment gateway that encrypts card details in a secure host environment.

The prices for ordered goods are as displayed on our website in GBP (UK Pounds). Prices include UK VAT, and delivery charges will be transparently displayed and included in the total cost.

ORDER CANCELLATION

Unless you cancel your order within 5 working days after full payment, the contract between you and Our Rainbow Hearts will be completed when the goods are dispatched.

To cancel the contract, notify us by email here with the subject heading ‘Cancellation,’ providing your order number and address. Returns after the 5-day period will be at Our Rainbow Hearts' discretion.

DEFECTIVE AND DAMAGED ITEMS

Upon receiving the goods, open all parcels immediately in the presence of the courier to verify that the contents are untampered and undamaged. Failure to do so may affect our ability to claim against the courier or insurers. If an item is defective, damaged, or not as ordered, contact us here within 5 working days. We will assist in resolving the issue by replacing the faulty item upon its return by post. The return address will be confirmed in writing after you report the fault.

REFUNDS AND EXCHANGES

If you are dissatisfied with your order, contact us here.

Each piece of Our Rainbow Hearts jewelry is made to order, and we cannot offer a refund unless the item is faulty. In certain circumstances, an exchange for another piece may be possible.

More information about our refund policy is available [here](insert link).

Upon receipt of items, the Paypal account, credit, or debit card originally used for the purchase will be credited with the cost of the goods minus the delivery charges (exceptions may apply). We will process your refund within 48 hours, and your credit card company may take 4-7 working days to credit your account.

PROMOTIONAL SAMPLES

Product samples lent by Our Rainbow Hearts for promotional material, editorial use, photography, or any other reason will be charged in full if not returned in perfect condition. Samples must be returned within 7 working days from receipt, unless otherwise agreed in writing.

INTELLECTUAL PROPERTY

The entire content of this website, including jewelry designs, photographs, logo, copyright, trademarks, and other intellectual property rights, including the use of the name Our Rainbow Hearts or Our Rainbow Hearts Jewelry, is the exclusive property of Our Rainbow Hearts. You may store, print, and display the content for personal use and draw the attention of others within your organization to material on our site. You are not allowed to publish, manipulate, distribute, or reproduce the content in any format for business or commercial purposes. Use of this service implies your agreement not to undermine the integrity of this website.

CHANGES TO TERMS & CONDITIONS

The most current version of the Terms & Conditions can be reviewed on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to periodically check our website for changes. Continued use of our website or the Service after changes to these Terms of Service constitutes acceptance of those changes.

AGREEMENT

These terms and conditions represent the entire agreement between you and Our Rainbow Hearts regarding the sale, purchase, and use of the goods. They supersede any previous agreement or understanding on the subject matter. No variation of these terms and conditions is binding unless agreed upon in writing.

CONTACT INFORMATION

For any questions about these Terms & Conditions, please contact us at hello@ourrainbowhearts.com.